/ Monrovia Transit Dial-a-Ride is Changing

To better serve ADA customers, Monrovia’s dial-a-ride will now require pre-registration with the city. – Courtesy photo

Monrovia city staff has been trying to find ways to improve the GoMonrovia program; staff has also been assessing how they can better serve passengers with disabilities who are in need of an ADA (Americans with Disabilities Act) accessible vehicle. Currently, ADA rides are provided through the city’s dial-a-ride shuttle. However, users with non-ADA needs are still utilizing that particular transportation option. This has resulted in slower and less efficient services for those with ADA needs.

In an effort to address that concern, city staff has been working to develop a dial-a-ride program that only serves those with ADA needs. To transition the program, the city will require anyone looking to utilize the city’s ADA services to pre-register before services will be provided. Despite the inconvenience caused to rider by instituting this new process, the city maintains that a registration process will be needed to better serve the ADA community in Monrovia.

City staff is currently in the process of finalizing the registration program details. In February, those wishing to ride on dial-a-ride shuttle vans will have to first complete a short, one-time application and waiver. City staff is also currently planning a community meeting and registration drive to take place sometime this month.

January 11, 2019

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